SERVICE STATUS & SUPPORT

Let’s get you connected.

A server that won’t answer, a world that won’t load, or a connection that keeps dropping. Start here and we’ll help you narrow it down.

Need a current service update?

Contact support with your server or order reference so we can check the affected service.

Live service health is not available on this page.

WHAT ARE YOU RUNNING?

SSH timing out, a website not loading, or an application that won’t start? Include the service reference and which connection is failing.

SSH · websites · apps

Check the server address, port, and game version. For a modded server, include the modpack name and whether everyone is affected.

Java · modded · community

If your server disappeared from the list or a world won’t load, tell us the game, the last successful connection, and any recent update.

Rust · Valheim · Palworld · ARK

Try a direct connection using the server address and game port. Include any join error, password prompt, or map change that happened first.

Counter-Strike 2 · Garry’s Mod · TF2

BEFORE YOU HIT RESTART

Check the connection.
Make sure other sites or services load. If possible, try another network or ask another player whether they can connect.
Check what changed.
Confirm the address, port, and game version. Note any update, plugin, firewall rule, or configuration change made just before the issue.
Save the error.
Keep a short error message and the time it appeared. Avoid repeated restarts or reinstalling while you’re still working out the cause.

PAYMENTS & PURCHASES

Find a hosting invoice using your email or order ID. For a partner-store purchase, check that store’s purchases page for access and delivery.

A FEW MORE ANSWERS

Our help page covers choosing a plan, service setup, backups, renewals, and what happens after checkout.