Terms of service

1. Who you’re ordering from

extreme Hosting provides the hosting services described on this website. Our business country is Canada. Contact us at ExtremeHostingPro@Extreme.com for service, billing, or contract questions.

These terms apply to orders placed directly with us and hosting orders sold by us through a partner store. The service description, final checkout total, and any written service-specific agreement form part of your order.

2. Your plan and service

Your order identifies the hosting plan and its resource allocation. Game names describe the intended workload; they do not imply endorsement by a game developer. You must hold any necessary game or software licenses.

Player capacity and application performance depend on game versions, plugins, world size, configuration, and workload. A RAM allocation is not a guaranteed player count. Confirm unusual workloads, server locations, or specific software requirements with us before paying.

Unless your order explicitly includes management, VPS plans are unmanaged. You are responsible for operating-system updates, applications, access controls, and independent backups.

3. Orders, prices, and payment

Prices are shown in the currency stated with the plan. The current catalog is priced in USD; our Canadian business location does not change the checkout currency. Check the final amount and currency before you authorize payment. Any tax or discount applied to an order must be reflected in its final checkout total.

Card payments take place on Stripe’s hosted checkout. Closing a page, seeing a success page, or receiving an unpaid invoice does not by itself confirm payment. We confirm the payment with the payment provider.

For partner-store orders, we are the seller and payment recipient shown at checkout, while the originating store manages purchase access and its fulfillment process. Contact us about the charge; contact the originating store about access to its purchase area.

Payment verification is separate from service setup. If we cannot supply an accepted order, we will contact you to arrange an agreed alternative or a refund of the undelivered service.

4. Service periods and renewals

The plans on this website are sold as one-time payments for one month of service. They do not create an automatically renewing card subscription. Your service details establish the activation date and the end of the paid term.

Another payment is required to continue beyond that term. Contact us before expiry if you want to renew, upgrade, or move data. An expired service may be suspended; do not rely on continued access or indefinite storage after the paid period.

Keep a separate copy of any files or worlds you need. Arrange exports before cancellation or expiry, and ask support about any service-specific retention arrangements.

5. Your responsibilities

Provide an email address you can access and keep account and server credentials private. You remain responsible for content uploaded to your server, software you install, and activity you authorize.

Follow our acceptable-use policy and the terms of any software or game you run. Do not use services to infringe rights, distribute malware, attack other systems, or send unsolicited bulk messages.

6. Maintenance and service problems

Hardware faults, software changes, maintenance, and network problems can interrupt a service. We do not promise uninterrupted operation or a particular uptime percentage unless a separate written service agreement expressly provides one.

Report service problems with the affected server, when the issue began, and a brief description of what changed. We will use that information to investigate. Refund or credit requests are considered under our refund policy and applicable rights.

We may restrict a service where necessary to address abuse, a security incident, nonpayment, or a legal requirement. Where practical, we will explain the issue and what is needed to restore access.

7. Cancellations, changes, and questions

To cancel or ask for a refund, contact us using the process in our refund policy. Cancelling a Stripe checkout before payment does not cancel a service that was already paid for.

We may update these terms for future orders. Material changes to an existing service will be communicated where required. Nothing here removes rights or remedies that applicable law does not allow us to exclude. If a term cannot be enforced, that does not invalidate the remaining terms.

Questions about this policy? Email ExtremeHostingPro@Extreme.com. Include your order reference when your request concerns an existing service.