Refunds & cancellations

Refunds are reviewed case by case

We do not offer a blanket money-back guarantee or an automatic refund window. Each request is assessed using the service supplied, activation status, reason for the request, and any applicable consumer rights.

Sending a refund request does not automatically stop an active service or confirm that a refund has been approved. Tell us explicitly if you also want the service cancelled.

How to request a review

Email ExtremeHostingPro@Extreme.com from the address used for the purchase, where possible. Use the subject “Refund request” and include:

• Your order or invoice reference.
• The hosting plan and date of payment.
• A short explanation of the problem and any relevant support conversation.
• Whether you want cancellation, a technical fix, or a refund review.

Please do not send full card numbers, CVCs, passwords, or login tokens. We may request limited information to verify the order before making changes.

What we consider

We look at whether the service was activated, what was delivered, whether there was a material service problem, what troubleshooting has taken place, and how much of the paid period has been used. We may offer a fix, a service adjustment, a credit, a partial refund, or a full refund where appropriate.

A change of plans, a third-party software issue, an incompatible mod, or an unused portion of an otherwise supplied service does not automatically qualify for a refund. These factors are part of the review, not a restriction on rights you have under applicable law.

If a paid service cannot be supplied, we will arrange an agreed alternative or refund the undelivered service. Report duplicate charges or a charge you do not recognize promptly so we can investigate.

If a refund is approved

We will confirm the amount and the affected order by email. Refunds normally go back to the original payment method. We will not ask you to provide a new card number by email to receive a refund.

After a refund is submitted, the payment provider and your bank control when it appears on your statement. A pending charge may disappear rather than show a separate refund entry. Ask us for confirmation if you need help tracking an approved refund.

Cancelling or ending a service

These plans use one-time monthly payments, so there is no recurring card subscription to switch off. To end an existing service early, email us with the service reference and your preferred cancellation date.

Export files, worlds, configurations, and any other data you need before the service ends. Cancellation is separate from a refund decision. Do not assume data will remain accessible after cancellation or expiry.

Orders placed through a partner store

Send payment and refund questions to extreme Hosting, the merchant named on your checkout and invoice. Include the partner store’s order number. That store manages its purchase area and any associated entitlements, so we may need to coordinate with it.

You can retrieve a copy of your hosting invoice through billing lookup. Nothing in this policy limits rights or remedies that apply to your purchase.