extreme Hosting

A FEW COMMON QUESTIONS

Before and after checkout.

The practical details, without sending you around in circles.

How do I choose a plan?

Start with the game or application, its current requirements, and the workload you expect. Mods, maps, and databases can make a big difference. Contact us before ordering if you need help sizing it.

Are these recurring subscriptions?

No. Each checkout buys one month as a one-time payment. Another payment is needed to renew. Your service details establish the activation and end dates.

Is a VPS managed for me?

General VPS and app-server profiles are unmanaged unless separately agreed. You handle the operating system, software, updates, access controls, and backups. Confirm any setup help you need before paying.

What happens after payment?

We verify the card payment before treating the order as paid. Direct orders are reviewed for service setup. Partner orders return to the originating store and use its fulfillment process. A payment confirmation is not a promise of instant provisioning.

Where can I find my invoice?

Open Billing & invoices, enter your purchase email or order ID, and use the private access link sent to the email on file. The link expires after 15 minutes; you can request a fresh one.

Why did a partner-store purchase bring me here?

When extreme Hosting is the merchant for a hosting order, payment and the hosting invoice are handled here. The partner store still manages its purchase area and access to the order.

Can I upgrade or move to another plan?

Contact support with your current service and the plan you want. We will confirm availability, migration steps, and any price difference before making changes.

Do you keep backups of my world or files?

Do not assume backups are included unless your service agreement explicitly says so. Keep an independent copy and test that you can restore it. Export important data before expiry or cancellation.

How do refunds work?

Refund requests are reviewed case by case. Email the order reference and the reason for your request. See the refund policy for the full process; there is no blanket refund guarantee.

Still need an answer?

Email ExtremeHostingPro@Extreme.com with the service or order you’re asking about.

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